FAQs

View our full shipping policy

PROCESSING TIME

We aim to dispatch your order within 1-2 business days of receiving it. Shipping time frames are in addition to our processing times. 

We offer several worldwide shipping options to meet your needs! These are calculated at checkout. Please note duties and tax charges might be incurred at checkout depending on shipping location.

We offer free ground shipping for our U.S. based customers.

We offer worldwide shipping! Please note duties and tax charges might be incurred at checkout depending on shipping location.

SHIPPING RESTRICTIONS

Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia and Syria.

Our jeans follow the standard U.S./denim sizing in inches and most styles fit true to size unless otherwise stated in the description on the product page. There are, however, variances depending on the cut and fabric. To find your perfect fit, please email info@claudthelabel.com and our team will gladly assist.

If you need to change or cancel your order please contact our team straight away by emailing info@claudthelabel.com.

We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.

You should’ve received an order confirmation email when you checked out. Make sure to check your junk/spam folder if you can’t find it. If you haven’t received your order confirmation email send us a message at info@claudthelabel.com. After the order has been dispatched you will receive a shipping confirmation email which will include your Tracking ID. Place the ID into the UPS website to be kept up to date with all your parcels movements.

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. 


For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.

If you receive the wrong item, please contact our team straight away by emailing info@claudthelabel.com.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@claudthelabel.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@claudthelabel.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@claudthelabel.com.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.